Top Quality = Top Profit
Quality has been very important in industry since the industrial revolution in the 1920’s and mass production checks in World War 2. Due to the Japanese “total quality control” policy, products being cheaper and of higher quality, quality has spread all over the western world today.
Industry is split into departments of marketing, selling, design and development, production, purchasing, finance and administration and after sales support. Quality must involve these chains if customers are to receive a product which is satisfactory. Quality can achieve conformance to requirements first time every time. If the right procedures are performed, there will be no wasting of large amounts of money.
A Quality Management System (QMS) is used to improve quality by avoiding failure in production. It is very profitable, all departments of industry benefit from quality improvement. To achieve and sustain the goals of the industry the methods of quality assurance, quality planning and quality control are used (the Juran philosophy).
Quality assurance provides confidence that a product will fulfil its required quality, performed through testing the product against standards for quality. The steps of quality assurance involve four quality steps of planning, doing, checking and acting. When a product is received it is put through a series of inspection processes. These processes in quality assurance require capable people, equipment, materials and methods. This inspection sorts out the good from the bad products. Non-Conforming products can be repaired, scrapped, recycled or sold to a customer at a discount. A group of specialists get together to try and improve the product, this is known as the Quality Circle. If the product has potential hazards there is a product recall. This leads to stop of production in the industry and decisions are made on how to organise refunds. Therefore quality assurance is vital in industry today because it increases turnover by applying the right procedures, which saves time in the long run as it prevents rework of the product.
Quality control uses operational techniques and activities that are used to fulfil requirements for quality and it controls regulate performance by preventing undesirable changes in the quality of the product. Failures cannot occur in the manufacturing of the product so this is prevented by rigorous planning and design. The more controls the industry has the more certain that a consistent quality product will be produced. Quality Control is often regarded as a post-event method. Quality assurance governs this method.
Quality planning is used in industry to select appropriate procedures and standards for the project. It also looks at alternative procedures if there is an error in the product.
All products manufactured in industry have an identification tag. This individualises the product from products that were made similarly. History of the product can be provided through the identification tag. This history can track the origin of the product and also make product recalls easier. This is very important in industry today as all products made are documented to show all quality checks and who conducted the checks.
Higher product quality can mean low cost for the company. Jaguar was a failing business and was saved with a change to total quality. Jaguar in April 1980 had losses of $3 million a month. Annual car sales were 15,000 by 1983, the car sales had increased to 29,000 with a nearly a three-fold improvement in productivity. Quality improvement was at the heart of the company’s success which John Egan, Chairman and Chief Executive, employed. Through owner surveys, 150 problems were identified. Teams were formed to list the problems. Egan said “There is no middle ground for Jaguar. We are either among the best in the world or we just can’t exist”
Automation can be used to improve quality as well as reduce labour costs and time. Flexible machining system supplied by Giggings and Lewis to the General Electric plant in the U.S. The system had nine heavy-duty machine tools with computerized numerical controls. The automation project showed a 240% improvement in employee productivity, a reduction time from 16 days to 16 hours and a reduction in manufacturing losses of 20%.
Man and machine have enhanced quality in industry all over the world. The importance and benefits of quality are evident in every company. Machinery is being used more frequently as it is more efficient with cost and time taken to make the product. Audits are performed on automation to ensure machinery is not out of calibration to prevent defects in the final product. Auditing is very important it reviews resources, capabilities, strengths and weaknesses of the industry.
The importance of quality in industry today is evident in numerous accounts. It has been a revolution to improve reputation and competitiveness. Quality is not a costly procedure in the long term as Crosby wrote “Quality is Free” in 1979. Industries main objective, along with the consumer, is quality in the workplace and it continuous to expand to all sectors of employment.
Quality has been very important in industry since the industrial revolution in the 1920’s and mass production checks in World War 2. Due to the Japanese “total quality control” policy, products being cheaper and of higher quality, quality has spread all over the western world today.
Industry is split into departments of marketing, selling, design and development, production, purchasing, finance and administration and after sales support. Quality must involve these chains if customers are to receive a product which is satisfactory. Quality can achieve conformance to requirements first time every time. If the right procedures are performed, there will be no wasting of large amounts of money.
A Quality Management System (QMS) is used to improve quality by avoiding failure in production. It is very profitable, all departments of industry benefit from quality improvement. To achieve and sustain the goals of the industry the methods of quality assurance, quality planning and quality control are used (the Juran philosophy).
Quality assurance provides confidence that a product will fulfil its required quality, performed through testing the product against standards for quality. The steps of quality assurance involve four quality steps of planning, doing, checking and acting. When a product is received it is put through a series of inspection processes. These processes in quality assurance require capable people, equipment, materials and methods. This inspection sorts out the good from the bad products. Non-Conforming products can be repaired, scrapped, recycled or sold to a customer at a discount. A group of specialists get together to try and improve the product, this is known as the Quality Circle. If the product has potential hazards there is a product recall. This leads to stop of production in the industry and decisions are made on how to organise refunds. Therefore quality assurance is vital in industry today because it increases turnover by applying the right procedures, which saves time in the long run as it prevents rework of the product.
Quality control uses operational techniques and activities that are used to fulfil requirements for quality and it controls regulate performance by preventing undesirable changes in the quality of the product. Failures cannot occur in the manufacturing of the product so this is prevented by rigorous planning and design. The more controls the industry has the more certain that a consistent quality product will be produced. Quality Control is often regarded as a post-event method. Quality assurance governs this method.
Quality planning is used in industry to select appropriate procedures and standards for the project. It also looks at alternative procedures if there is an error in the product.
All products manufactured in industry have an identification tag. This individualises the product from products that were made similarly. History of the product can be provided through the identification tag. This history can track the origin of the product and also make product recalls easier. This is very important in industry today as all products made are documented to show all quality checks and who conducted the checks.
Higher product quality can mean low cost for the company. Jaguar was a failing business and was saved with a change to total quality. Jaguar in April 1980 had losses of $3 million a month. Annual car sales were 15,000 by 1983, the car sales had increased to 29,000 with a nearly a three-fold improvement in productivity. Quality improvement was at the heart of the company’s success which John Egan, Chairman and Chief Executive, employed. Through owner surveys, 150 problems were identified. Teams were formed to list the problems. Egan said “There is no middle ground for Jaguar. We are either among the best in the world or we just can’t exist”
Automation can be used to improve quality as well as reduce labour costs and time. Flexible machining system supplied by Giggings and Lewis to the General Electric plant in the U.S. The system had nine heavy-duty machine tools with computerized numerical controls. The automation project showed a 240% improvement in employee productivity, a reduction time from 16 days to 16 hours and a reduction in manufacturing losses of 20%.
Man and machine have enhanced quality in industry all over the world. The importance and benefits of quality are evident in every company. Machinery is being used more frequently as it is more efficient with cost and time taken to make the product. Audits are performed on automation to ensure machinery is not out of calibration to prevent defects in the final product. Auditing is very important it reviews resources, capabilities, strengths and weaknesses of the industry.
The importance of quality in industry today is evident in numerous accounts. It has been a revolution to improve reputation and competitiveness. Quality is not a costly procedure in the long term as Crosby wrote “Quality is Free” in 1979. Industries main objective, along with the consumer, is quality in the workplace and it continuous to expand to all sectors of employment.